FAQ

What powers the recoil?

a spring powers the retract mechanism
Can the holse real be Installed on vinyl siding?

If you drive the screws directly into your concrete or brick behind your vinyl then yes. Make sure you have a solid foundation before you install the retractable hose unit.
Can we replace the hose inside the reel?

I don't think you can replace the hose as it is connected to the unit.
I have a problem with my hose reel the retractable hose guide shaft broke. What can I expect on warr

Nothing. I had several problems with the hose and they never responded to my requests. I even called 2 times and they never answered the phone or it went to answering service in which they never called back. I’m out $200 for this piece of junk. Good luck with your efforts. Amazon should ban this company.
Where can I get replacement wall anchors? Trying to mount this to brick and the ones that came with

Please contact our customer service with your address. We will send the anchor ASAP.
Does Glahoden have a working phone number for customer service?

Unsure
Can this hose be used with Hot water?

No, the manual says it won't work but I haven't tried it yet.
Anyone have both the 5/8” and 1/2”? Curious if there is a noticeable difference in volume of water i

The 1/2” would flow about 9-gallons per minute while 5/8” will flow 17gpm
Is the spray gun attached?

Yes the spray gun is attached. It does come off so you can attach a sprinkler to it just like any other hose assembly
What is the inner diameter of the hose?

It is 5/8''.

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What powers the recoil?

a spring powers the retract mechanism

Can the holse real be Installed on vinyl siding?

If you drive the screws directly into your concrete or brick behind your vinyl then yes. Make sure you have a solid foundation before you install the retractable hose unit.

Can we replace the hose inside the reel?

I don't think you can replace the hose as it is connected to the unit.

I have a problem with my hose reel the retractable hose guide shaft broke. What can I expect on warr

Where can I get replacement wall anchors? Trying to mount this to brick and the ones that came with

Please contact our customer service with your address. We will send the anchor ASAP.

Does Glahoden have a working phone number for customer service?

Unsure

Can this hose be used with Hot water?

No, the manual says it won't work but I haven't tried it yet.

Anyone have both the 5/8” and 1/2”? Curious if there is a noticeable difference in volume of water i

The 1/2” would flow about 9-gallons per minute while 5/8” will flow 17gpm

Is the spray gun attached?

Yes the spray gun is attached. It does come off so you can attach a sprinkler to it just like any other hose assembly

What is the inner diameter of the hose?

It is 5/8''.

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